Privacy Policy

Last updated: March 2025

Fortunica Casino UK (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you use our website and services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are the data controller responsible for your personal data in connection with the Fortunica Casino UK website and gaming services. Our contact details and the identity of our data protection representative (if applicable) can be found in the Contact section below.

2. Data We Collect

We may collect and process the following categories of personal data:

  • Identity and contact data: name, date of birth, address, email address, telephone number, and similar details provided when you register or contact us.
  • Account and transaction data: username, password (stored in encrypted form), payment details, deposit and withdrawal history, and gaming activity.
  • Technical and usage data: IP address, browser type and version, device information, time zone, pages visited and how you use the site.
  • Marketing and communications data: your preferences in receiving marketing from us and your communication history with our support team.
  • Verification data: copies of identity documents, proof of address and other information required for anti‑money laundering (AML) and know-your-customer (KYC) checks, as required by our licence.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To create and manage your account and provide our gaming and payment services.
  • To verify your identity and age and to comply with legal and regulatory obligations (including gambling licensing, AML and KYC).
  • To process deposits and withdrawals and to prevent fraud and money laundering.
  • To communicate with you about your account, our services and, where you have agreed, marketing offers.
  • To improve our website, products and services and to ensure security and fair play.
  • To comply with legal obligations and to establish, exercise or defend legal claims.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contract: processing necessary to perform our contract with you (e.g. account and gaming services).
  • Legal obligation: processing necessary to comply with laws and regulations (e.g. licensing, AML, age verification).
  • Legitimate interests: where we have a legitimate interest (e.g. fraud prevention, security, analytics), balanced against your rights.
  • Consent: where you have given clear consent (e.g. for certain marketing communications). You may withdraw consent at any time.

5. Sharing and Disclosure

We may share your data with:

  • Regulators and authorities (e.g. the UK Gambling Commission, law enforcement) when required by law.
  • Payment providers and financial institutions for processing transactions and fraud prevention.
  • Service providers who assist us (e.g. hosting, analytics, customer support), under strict confidentiality and data processing agreements.
  • Professional advisers (e.g. lawyers, auditors) where necessary.

We do not sell your personal data. We require third parties to respect the security of your data and to use it only for the purposes we specify.

6. International Transfers

Your data may be transferred to and processed in countries outside the UK. Where we do so, we ensure appropriate safeguards are in place (such as adequacy decisions, standard contractual clauses or other approved mechanisms) so that your data is protected in line with UK data protection standards.

7. Data Retention

We keep your personal data only for as long as necessary for the purposes set out in this policy and to meet legal, regulatory and accounting requirements. For example, we may retain account and transaction data for several years after account closure to comply with gambling and financial regulations. When data is no longer needed, we securely delete or anonymise it.

8. Your Rights

Under UK data protection law you have the right to:

  • Access: request a copy of the personal data we hold about you.
  • Rectification: request correction of inaccurate or incomplete data.
  • Erasure: request deletion of your data in certain circumstances (subject to our legal obligations).
  • Restriction: request that we restrict processing in certain circumstances.
  • Data portability: receive your data in a structured, machine-readable format where applicable.
  • Object: object to processing based on legitimate interests or for direct marketing.
  • Withdraw consent: where we rely on consent, you may withdraw it at any time.

To exercise these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK: ico.org.uk.

9. Cookies and Similar Technologies

We use cookies and similar technologies to operate the site, remember your preferences, analyse use and improve our services. You can manage cookie settings via your browser. Some cookies are essential for the site to function; others are optional. Details of the cookies we use and how to control them are available in our cookie notice or cookie settings on the website.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. This includes encryption, access controls and secure processing. Despite our efforts, no method of transmission over the internet is completely secure; we encourage you to use a strong password and to keep your login details confidential.

11. Children

Our services are not directed at anyone under 18. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will be revised when we make changes. Material changes may be notified via the website or by email. We encourage you to review this policy periodically.

13. Contact

For any questions about this Privacy Policy or to exercise your data protection rights, please contact us via the support or contact options provided on the Fortunica Casino UK website. You can also write to our data protection contact at the address provided on the site.